Terms & Conditions

Effective Date: 1 August 2025

Welcome to Nilam Enterprise, a B2B e-commerce platform operated by Nilam Enterprise. By accessing or using our platform (the "Platform") and its related services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

Platform Overview

Nilam Enterprise is a B2B e-commerce platform designed to facilitate product ordering and inventory management for authorized distributors and vendors. Our platform provides:

• Product catalog browsing and ordering functionality
• Order tracking and management systems
• Account management for authorized users
• Business transaction processing and documentation

Account Creation and Access

Accounts on the Nilam Enterprise platform are created exclusively by our company for approved distributors and business partners. By using your assigned account, you agree to:

• Use the platform for lawful business purposes only.
• Maintain the confidentiality of your login credentials.
• Not share your account access with unauthorized parties.
• Not misuse the platform in any way that may harm, disable, or overburden our services.
• Refrain from attempting unauthorized access to any part of the platform or associated systems.
• Notify us immediately of any suspected unauthorized use of your account.

Intellectual Property

• All content on the Nilam Enterprise platform, including text, graphics, logos, icons, images, and software, is the property of Nilam Enterprise or its licensors and is protected by copyright and other intellectual property laws.
• You may not reproduce, distribute, or modify any part of this platform without prior written consent from Nilam Enterprise.

Product Information and Pricing

Orders and Transactions

• All orders placed through the platform are subject to acceptance and confirmation by Nilam Enterprise.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
• Order confirmation does not guarantee product availability. We will notify you promptly if any ordered items become unavailable.
• Order modifications or cancellations must be requested before the order status changes to "ACCEPTED".

Payment Terms

• Payment terms and methods will be communicated separately and may vary based on your business relationship with Nilam Enterprise.
• All transactions are subject to credit approval and verification.
• Outstanding payments must be settled according to agreed terms to maintain active account status.
• Late payment fees may apply as per your specific agreement with Nilam Enterprise.

Returns and Cancellations

• Return and cancellation policies vary by product type and are subject to prior approval.
• Requests for returns or cancellations must be submitted through the platform or by contacting customer service.
• Products must be in original condition and packaging for return eligibility.
• Processing fees may apply to cancellations made after order acceptance.

User Conduct

• By using the platform, you agree not to submit content or conduct activities that are defamatory, abusive, obscene, or violate any applicable laws.
• You are responsible for maintaining accurate business information and contact details in your account.
• Any fraudulent activity or misuse of the platform may result in immediate account suspension or termination.

Third-Party Services

Our platform may integrate with third-party payment processors, shipping providers, or other business services. We are not responsible for the content, practices, or performance of these external services. Use them at your own discretion and according to their respective terms.

Limitation of Liability

Nilam Enterprise is not liable for any damages (direct or indirect) resulting from the use of, or inability to use, the platform, including but not limited to business interruption, loss of profits, or data loss, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the value of your most recent transaction.

Account Termination

Nilam Enterprise reserves the right to suspend or terminate accounts at any time for violations of these terms, non-payment, or other business reasons. Upon termination, you must cease all use of the platform and settle any outstanding obligations.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the platform after such updates constitutes acceptance of the new terms. We recommend reviewing these terms periodically.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Gujarat, India, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.