Privacy Policy
Effective Date: 1 August 2025
Nilam Enterprise
Nilam Enterprise ("we," "us," or "our") is committed
to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal
information when you use our B2B e-commerce platform or interact with our services.
Information We Collect
As a B2B e-commerce platform, we collect information necessary to provide our services to distributors and
business partners:
a. Business and Personal Information
- Business name, contact person details, and business registration information
- Email addresses, phone numbers, and business addresses
- Account credentials and authentication information
- Business communication records and order inquiries
- Financial information for payment processing and credit assessment
b. Transaction and Order Information
- Order history, product preferences, and purchase patterns
- Payment information and billing details
- Shipping and delivery addresses
- Return and cancellation requests
c. Technical Information
- Browser type, IP address, device data, and usage patterns
- Platform navigation and interaction data
- Log files and system performance data
How We Use Your Information
We use the information we collect for legitimate business purposes:
- Account Management: Create and maintain your business account
- Order Processing: Process orders, manage inventory, and coordinate deliveries
- Payment Processing: Handle transactions, billing, and credit management
- Customer Support: Respond to inquiries, resolve issues, and provide assistance
- Business Communication: Send order confirmations, updates, and relevant business
information
- Platform Improvement: Analyze usage patterns to enhance functionality and user
experience
- Compliance: Meet legal, regulatory, and tax requirements
Information Sharing
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, logistics,
or platform maintenance
- Business Partners: Suppliers or manufacturers when necessary for order fulfillment
- Legal Requirements: When required by law, court orders, or regulatory authorities
- Business Transfers: In case of merger, acquisition, or sale of business assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data during transmission and storage
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection practices
Important: While we take reasonable measures to protect your information, no method of
transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute
security.
Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Meet tax and accounting obligations
Business records may be retained for up to 7 years or as required by applicable law.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal and business
requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of data processing
- Complaint: Lodge a complaint with relevant data protection authorities
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to:
- Maintain your login session and preferences
- Analyze platform usage and performance
- Enhance security and prevent fraud
- Provide personalized content and features
You can modify your browser settings to decline cookies, though this may affect platform functionality.
Third-Party Services
Our platform may integrate with third-party services for payment processing, analytics, or other business
functions. These services have their own privacy policies, and we encourage you to review them.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate
safeguards are in place for such transfers in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. When we do, we'll revise the "Effective Date" above and notify you of significant changes. We
encourage you to review this page regularly.